- Return and exchange are only applicable for item(s) that are defected or damaged from our side, with tags still attached or mistaken delivery
- Return & Exchanges can be made within 7 working days from arrival of package for local delivery , 30 days from arrival of package for overseas delivery.after item received with official receipt with tags still attached
- Items purchased during sales and promotions are non returnable, non-refundable and non exchangeable and are not allowed for size/design exchanges. Please refer to the size chart available before making any purchase
- Products are purchased through the RR by Rizman Ruzaini website, offline store, or Tiktok
- Exchanges of item subject to stock availability and only allowed for the same item, color and size
- We will not be responsible for item(s) that are purchased through personal shopper, and scammers, and unauthorized agent
- Your products can be exchanged only once (ONE TIME ONLY)
- We do reserve the right not to allow the return or exchange of products of any transactions although the condition above is met
- Refunds will be made in store credit for the same amount of the product price that was originally purchased, within 14 working days
- Pre-ordered items cannot be canceled, returned, refunded, or have size changes
How do I return?
Any issues with your purchase, including the need for returns, exchanges, addressing defects, or receiving the wrong item, please follow these steps:
1. Contact Customer Care: Reach out to our Customer Care team at 01136641475. They are available to assist you in resolving any concerns you may have
2. Provide Details: When contacting Customer Care, please provide detailed information about your order, including the order number and a clear description of the issue you are facing
3. Assistance Process: Our Customer Care team will guide you through the necessary steps for return, exchange, or resolution of defects or wrong items
What items are returnable ?
You can return your items within 7 days of receipt of your shipment:
- They must be in original condition
- For clothing, unwashed and unworn
- In the original packaging
- Free gifts or promotional items are not returnable
Items are not allowed to exchange if:
- Item is damaged caused by (torn, stain, wrinkle, smell, cigarette, perfume)
- Item that has been wash, altered and iron. (Shorten / hemmed)
- Item that have stain such as make up stain, food, pen and etc
- Item defected caused by customer
- Item with no invoice or purchase receipt
- Exceed 7 days from date of received item
- Item with no price tag or label
Are there any charges for return?
- There are no charges for return
- Original shipping charges are non-refundable
- You are responsible for the charges of the return shipping
What is Store Credit?
Store credit is a refund in the form of credit. It's like a gift card you can use towards a future purchase through www.rrbyrizmanruzaini.com. Simple, easy, and ready for you!
We reserve the rights to change these policies at any time without prior notice. Please call us at (+601136641475) if you have any inquiry about returns or exchanges.