Return & Exchange Policy

  • Return and exchange are only applicable for item(s) that are defected or damaged from our side, with tags still attached or mistaken delivery
  • Return & Exchanges can be made within 7 working days from arrival of package for local delivery , 30 days from arrival of package for overseas delivery.after item received with official receipt with tags still attached
  • Items purchased during sales and promotions are non returnable, non-refundable and non exchangeable and are not allowed for size/design exchanges. Please refer to the size chart available before making any purchase
  • Products are purchased through the RR by Rizman Ruzaini website, offline store, or Tiktok
  • Exchanges of item subject to stock availability and only allowed for the same item, color and size
  • We will not be responsible for item(s) that are purchased through personal shopper, and scammers, and unauthorized agent
  • Your products can be exchanged only once (ONE TIME ONLY)
  • We do reserve the right not to allow the return or exchange of products of any transactions although the condition above is met

  • Refunds will be made in store credit for the same amount of the product price that was originally purchased, within 14 working days

  • Pre-ordered items cannot be canceled, returned, refunded, or have size changes


How do I return?

Any issues with your purchase, including the need for returns, exchanges, addressing defects, or receiving the wrong item, please follow these steps:

1. Contact Customer Care: Reach out to our Customer Care team at 01136641475. They are available to assist you in resolving any concerns you may have

2. Provide Details: When contacting Customer Care, please provide detailed information about your order, including the order number and a clear description of the issue you are facing

3. Assistance Process: Our Customer Care team will guide you through the necessary steps for return, exchange, or resolution of defects or wrong items


What items are returnable ?

You can return your items within 7 days of receipt of your shipment:

  • They must be in original condition
  • For clothing, unwashed and unworn
  • In the original packaging
  • Free gifts or promotional items are not returnable


Items are not allowed to exchange if:

  • Item is damaged caused by (torn, stain, wrinkle, smell, cigarette, perfume)
  • Item that has been wash, altered and iron. (Shorten / hemmed)
  • Item that have stain such as make up stain, food, pen and etc
  • Item defected caused by customer
  • Item with no invoice or purchase receipt
  • Exceed 7 days from date of received item
  • Item with no price tag or label


Are there any charges for return?

  • There are no charges for return
  • Original shipping charges are non-refundable
  • You are responsible for the charges of the return shipping


What is Store Credit?

Store credit is a refund in the form of credit. It's like a gift card you can use towards a future purchase through Simple, easy, and ready for you!


We reserve the rights to change these policies at any time without prior notice. Please call us at (+601136641475) if you have any inquiry about returns or exchanges.