- Refund is available for faulty items within 7 days from the date of the item purchased or after the parcel is received. Refund will be made in the form of store credit for the same amount of the product price that was originally purchased.
- Your refund (store credit) will be processed within 14 working days and will be notified via email.
- Customer will be entitled to a refund in the event of the customer received a parcel with a missing item, faulty item, the item ordered is out of stock, and item requested to be exchanged is out of stock.
- The terms are not applicable for sales and promotional items.
1.0 Cancellation by Customer: Non - Faulty Product
i) If you wish to cancel your order, please contact our Customer Care team via WhatsApp at 01136641475.
ii) No cancellation fees shall be applicable.
iii) Once an order has been placed, it can’t be cancelled. It will be immediately processed by our third-party warehouse. Hence, changes are not possible.
iv) If you requested a refund, we will refund you in terms of store credit.
2.0 Cancellation by Customer: Faulty Product
i) All product descriptions, information and materials posted on the website are provided 'as is' and without warranties express, implied or otherwise howsoever arising.
ii) Product image as seen on the Site may slightly differ from the actual product that you receive.
iii) If the item you receive is faulty, please contact our Customer Care team (firstname.lastname@example.org) and provide your order number, details of the product, and reason for return, whether you require a refund or a replacement.
iv) Upon receiving the product, we will examine it and we will advise you on the status of the replacement or refund (if any) via email as soon as possible.
v) In the event the product returned is not faulty, we may at our discretion decide not to repair, replace or refund you for the product and/or we may require you to pay all reasonable delivery costs and servicing costs at our current standard fees.
3.0 Defective / Faulty Items
This is mightily embarrassing, and we will have them all covered. We are very sorry and will make it up to you in any possible way! Please drop us an email (email@example.com) with the following details:
i) Order ID (#XXXXXX)
ii) The matter of the issue (defective or faulty)
iii) Pictures or videos, whichever is applicable.
iv) Option for a full refund or exchange with the same value item.
v) If you requested a refund, we will refund you in terms of store credit.
Contact our Customer Care team
Email : firstname.lastname@example.org
Tel : (+01136641475)
Our working hours are on from 10AM - 6PM (Monday to Saturday (6 days). Emails sent outside these hours will be replied on the next working day.